Terms of Service

Last updated: September 2026

1. Acceptance

By using Kor Da (www.kordaa.com), you agree to these terms. If you don't agree, do not use the platform.

2. The Platform

Kor Da connects property owners (Hosts) with guests seeking short-term accommodation. We provide the platform, CNIC verification, secure payment processing, and dispute resolution.

3. Host Requirements

4. Payment

All payments are made in PKR via EasyPaisa (03495620844), JazzCash, bank transfer, or card. Direct off-platform payments void all protections.

5. Platform Communication

All communication must remain on Kor Da until booking is confirmed. Sharing personal contact before confirmation is prohibited and voids payment protection.

6. Guest & Host Dispute and Resolution Policy

Kor Da provides a structured, fair and transparent process for resolving disputes between guests, hosts and Kor Da that relate to bookings made through the platform. This policy explains what can be reported, how to report it, how disputes are reviewed, and the outcomes that may apply. It is evidence-based, and decisions are made on the information reasonably available to Kor Da. This policy forms part of these Terms and should be read together with the Refund Policy.

In this policy

6.1 Purpose

Kor Da connects guests with hosts for short-term accommodation. Occasionally something may go wrong with a booking — for example, a problem with the property, the service, access, payments, a cancellation, or the conduct of a party. This policy explains how such problems can be reported and how Kor Da will review and resolve them.

The purpose of this policy is to provide a fair, transparent and evidence-based process that treats guests and hosts consistently, protects the integrity of bookings made through the platform, and supports reasonable and practical resolutions.

6.2 Issues That Can Be Reported

You may report a dispute under this policy where a material problem arises in connection with a booking made through Kor Da, including:

6.3 Issues Not Covered

Kor Da's dispute and refund process focuses on problems with the booking and the stay itself. It does not provide compensation or reimbursement for:

Kor Da does not operate a separate damage-claim program, and such matters are outside the scope of this policy. Where appropriate, the affected parties may pursue other lawful remedies independently, subject to applicable Pakistani law. Nothing in this policy prevents a guest and a host from reaching their own private agreement between themselves.

6.4 Reporting Time

Guests should report a material issue within 24 hours of check-in whenever reasonably possible. Reporting early helps Kor Da gather accurate evidence and helps hosts respond quickly and put things right.

For issues that could not reasonably have been discovered at check-in, the issue may be reported as soon as reasonably possible after it is discovered.

For emergencies or immediate safety concerns, please contact the appropriate emergency services first and then notify Kor Da.

6.5 How to Submit a Dispute

A dispute should be submitted through Kor Da's official communication and support channels — by WhatsApp at 0315-5881733 or by email at kordapakistan@gmail.com.

A complete report may include:

Please do not include unnecessary sensitive information. Kor Da will only request information that is reasonably needed to review a dispute.

6.6 Evidence and Documentation

Kor Da may consider a range of information when reviewing a dispute, including:

Both parties should provide accurate and genuine evidence. Submitting false, manipulated, or misleading evidence may result in account restrictions or termination.

6.7 Host and Guest Response

When a dispute is opened, Kor Da will give the relevant party a reasonable opportunity to provide their explanation and supporting evidence before a decision is made. Kor Da does not automatically assume that either the guest or the host is correct; each dispute is considered on its own facts and evidence.

6.8 Investigation Process

Kor Da may review the available evidence and may communicate with both parties where necessary. Kor Da may request additional information from either party before reaching a decision. Reviews are conducted reasonably and based on the information available to Kor Da at the time, and Kor Da aims to resolve disputes promptly without compromising fairness.

6.9 Payment During a Dispute

Where applicable, disputed booking funds may remain protected or held while the dispute is being reviewed, consistent with the payment arrangements described in these Terms. A payment hold is not automatic for every dispute.

Whether funds are held, released, or refunded depends on the specific booking, the payment method used, the circumstances of the dispute, and the applicable terms. Kor Da will handle payments during a dispute fairly and consistently with the information available to it.

6.10 Possible Outcomes

Depending on the circumstances and the evidence, Kor Da may:

These outcomes relate to bookings, service, payments, and use of the platform. They do not include compensation for physical damage to property or furniture.

6.11 Refund Decisions

Refunds are not automatic. Each request is considered on its own circumstances. A refund decision may depend on:

Kor Da does not guarantee a specific refund percentage in every situation. Any refund will be calculated reasonably and consistently with these Terms and the Refund Policy.

6.12 Host Cancellation or No-Show

If a host cancels before check-in, cannot provide the booked accommodation, or fails to provide reasonable check-in access:

If a host cancels a confirmed booking, the guest receives a full refund and a PKR 1,000 credit toward a future booking, as described in the Refund Policy. Hosts experiencing a genuine emergency should notify Kor Da immediately so it can support the guest and manage the impact.

6.13 Guest Cancellation

Guest cancellations are handled according to the cancellation terms shown for the relevant booking and in the Refund Policy. If there is a disagreement about a cancellation or a refund, Kor Da may review the circumstances and the booking records before deciding.

6.14 Off-Platform Transactions

Users should not bypass Kor Da's booking and payment process for any booking arranged through Kor Da. Payments made directly to a host outside the platform are not protected and void the relevant protections under these Terms.

If a guest or host moves a transaction completely outside Kor Da, Kor Da may have limited ability to investigate the matter or provide platform-based assistance. Off-platform arrangements are the responsibility of the parties involved.

6.15 Fraud, Abuse, and Misrepresentation

Kor Da may take appropriate action where it identifies:

Possible actions include warnings, cancellation of a booking or listing, suspension, or permanent termination of an account.

6.16 Safety and Emergencies

Kor Da's dispute process is not a replacement for emergency services. For immediate danger, crime, a medical emergency, fire, or any other urgent situation, contact the appropriate emergency authority first.

After ensuring your immediate safety, notify Kor Da where relevant so it can assist and, where appropriate, begin a review.

6.17 Appeals / Review

If a party believes that important evidence was overlooked during a review, they may request a further review through Kor Da's official support channels. The request should include the reason for the review and any new, relevant information.

Kor Da will consider each request reasonably. Repeated requests that contain no new information may be declined.

6.18 Platform-Level Decisions

Kor Da may make decisions necessary to operate its marketplace, including booking cancellations, refund decisions, account restrictions, and other platform actions. Kor Da will make platform-level decisions based on the information reasonably available to it.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.

6.19 No Damage-Claim Program

Kor Da does not operate a furniture, property-damage reimbursement, security-deposit, or host damage-protection program. Disputes concerning physical damage to accommodation or household/property items are outside the scope of Kor Da's standard guest refund and dispute process.

6.20 Governing Law

This policy is intended to operate under the applicable laws of Pakistan, together with these Terms. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.

7. Governing Law

These terms are governed by the laws of Pakistan. Disputes resolved in the courts of Islamabad Capital Territory.

8. Contact

kordapakistan@gmail.com | WhatsApp: 0315-5881733 | EasyPaisa: 03495620844