Refund & Cancellation Policy

Last updated: September 2026

1. Cancellation by Guests

Guests may request to cancel a booking at any time according to the cancellation terms shown for their booking or property at the time of reservation.

Refund eligibility depends on the applicable cancellation policy of the property and the circumstances of the cancellation. Some bookings may be fully or partially refundable before check-in, while others may be subject to specific cancellation conditions. The terms displayed at the time of booking apply.

2. Host Cancellations or Unavailable Properties

If a host cancels a confirmed booking, cannot provide the booked accommodation, or fails to provide reasonable check-in access, the guest should contact Kor Da as soon as possible.

When a host cancels a confirmed booking, the guest receives a full refund of the booking amount and a PKR 1,000 credit toward a future booking. Depending on the circumstances and availability, Kor Da may also help the guest find alternative accommodation.

3. Property That Does Not Match the Listing

If a property is materially different from its listing description, unavailable, or unsuitable due to a verified issue caused by the host, Kor Da may provide an appropriate refund or alternative accommodation where possible.

Guests should report such issues as soon as possible with supporting evidence, such as photographs, videos, or messages exchanged with the host.

4. How Refunds Are Processed

Approved refunds are processed through the original payment method where technically possible. Processing, bank, or payment-gateway charges may be non-refundable where applicable.

Refund timelines depend on the payment provider or bank. Once a refund is approved, processing is normally initiated within a few business days, and the time for the amount to appear in your account depends on your bank or payment provider.

5. Refunds Are Not Automatic

Kor Da does not promise automatic refunds for guest preference changes, late arrival, early departure, or failure to use the accommodation, unless the applicable cancellation terms allow it.

6. Disputes and Refund Requests

If you believe a refund applies, report the issue to Kor Da as soon as possible with relevant evidence. Contact us by WhatsApp at 0315-5881733 or email kordapakistan@gmail.com, and include your booking reference and a description of the issue.

Kor Da reserves the right to review each request individually based on the available evidence, the applicable booking and cancellation terms, and this policy, together with the Guest & Host Dispute and Resolution Policy in our Terms & Conditions.